60http://blog.jenn-brown.comSun, 27 May 2012 21:21:57 GMTSun, 27 May 2012 21:21:57 GMTen jenn@jenn-brown.comnohttp://blog.jenn-brown.com/2012/04/18/ode-to-joy--.aspx?ref=rssJennifer Brown<font s<BR><BR>Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.Career DevelopmentCareer Tool KitETIQUETTEhttp://blog.jenn-brown.com/2012/04/18/ode-to-joy--.aspx#Commentsd840dd91-1518-46a2-ba47-aa1a1f0a6e9cWed, 18 Apr 2012 15:20:57 GMThttp://blog.jenn-brown.com/2012/04/12/whips-and-phones.aspx?ref=rssJennifer Brown<img al<BR><BR>Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.Instructional DesignCustomer ServiceTraininghttp://blog.jenn-brown.com/2012/04/12/whips-and-phones.aspx#Comments015e1ae0-2c72-433b-a9d1-3b2723b87faeThu, 12 Apr 2012 15:24:46 GMThttp://blog.jenn-brown.com/2012/03/31/blackberry--how-to-fail-customers-and-lose-business-.aspx?ref=rssJennifer Brown<font s<BR><BR>Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.Customer Servicehttp://blog.jenn-brown.com/2012/03/31/blackberry--how-to-fail-customers-and-lose-business-.aspx#Commentsdfd230b8-7de7-4d41-a262-72aa64175e7cSun, 01 Apr 2012 01:14:26 GMThttp://blog.jenn-brown.com/2012/01/09/the-customer-is-not-always-right.aspx?ref=rssJennifer BrownThe most annoyingly untrue tenet of business is the adage that "the customer is always right."&nbsp; <br> <br> They're not. And embracing that adage can mean failing your customer as well as yourself. What is true is that the customer always has <i>needs</i>. <br> <br> The best vendors understand that and are willing to say no when it's warranted. Usually in more than one syllable and in a way that benefits your business, but ultimately they excel by helping to understand the root need, and find the best way to meet ... <BR><BR>Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.WritingCustomer Servicehttp://blog.jenn-brown.com/2012/01/09/the-customer-is-not-always-right.aspx#Comments43315ef5-6e80-4b66-b99e-abd24f494d76Tue, 10 Jan 2012 17:30:00 GMThttp://blog.jenn-brown.com/2012/01/09/clearing-out-the-cobwebs.aspx?ref=rssJennifer Brown <font style="font-size: 13px;"><font face="Helvetica">You might have noticed in the last year or two I've been terrible about consistently updating this blog. Lots of plans to do that, but then real life, and more precisely real work keep taking up most of my time. So for the rest of the month I plan on a daily update.<br> <br> I've also cleaned up the overall template and sidebar for the blog. While I feel a bit guilty for not maintaining the blog I feel ...</font></font> <BR><BR>Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.http://blog.jenn-brown.com/2012/01/09/clearing-out-the-cobwebs.aspx#Commentsdc717824-2af7-4d77-8e45-69dac143bf12Mon, 09 Jan 2012 14:48:28 GMThttp://blog.jenn-brown.com/2012/01/08/the-reincarnation-of-cue-cats.aspx?ref=rssJennifer Brown<div al<BR><BR>Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.WritingTechhttp://blog.jenn-brown.com/2012/01/08/the-reincarnation-of-cue-cats.aspx#Comments158140fd-003b-44ed-a7f3-b0710b78df84Sun, 08 Jan 2012 16:30:00 GMThttp://blog.jenn-brown.com/2012/01/07/solving-problems.aspx?ref=rssJennifer Brown<font s<BR><BR>Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.WritingTechhttp://blog.jenn-brown.com/2012/01/07/solving-problems.aspx#Commentsa80d1f99-5ae6-45e8-85cc-88fb9fc5b37fSat, 07 Jan 2012 16:15:00 GMThttp://blog.jenn-brown.com/2012/01/06/by-any-other-name.aspx?ref=rssJennifer Brown<font s<BR><BR>Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.Writinghttp://blog.jenn-brown.com/2012/01/06/by-any-other-name.aspx#Commentsd5186682-77be-4bef-92b2-addcd8d82e9aFri, 06 Jan 2012 22:17:00 GMThttp://blog.jenn-brown.com/2011/09/05/prepardness-isnt.aspx?ref=rssJennifer Brown<font s<BR><BR>Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.Austinhttp://blog.jenn-brown.com/2011/09/05/prepardness-isnt.aspx#Commentsaa6cf5cd-d84b-4526-b28d-819f95cf7aafMon, 05 Sep 2011 06:28:42 GMThttp://blog.jenn-brown.com/2011/08/14/beating-the-blind-side-odds.aspx?ref=rssJennifer Brown<p><fon<BR><BR>Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.Writinghttp://blog.jenn-brown.com/2011/08/14/beating-the-blind-side-odds.aspx#Comments7383f345-63d4-4369-a8d9-870c734832e8Mon, 15 Aug 2011 04:11:22 GMT