Musings of an Info-Geek

Ode to Joy: Staying Positive in Tough Times

2012-04-18T15:20:57Z

Whips, Customer Service, and Light Bulbs

2012-04-12T15:24:46Z

Blackberry: How to Fail Customers and Lose Business

2012-04-01T01:14:26Z

The Customer is Not Always Right

2012-01-10T17:30:00Z

The most annoyingly untrue tenet of business is the adage that "the customer is always right."

They're not. And embracing that adage can mean failing your customer as well as yourself. What is true is that the customer always has needs.

The best vendors understand that and are willing to say no when it's warranted. Usually in more than one syllable and in a way that benefits your business, but ultimately they excel by helping to understand the root need, and find the best way to meet ...

Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.

Clearing Out the Cobwebs

2012-01-09T14:48:28Z

You might have noticed in the last year or two I've been terrible about consistently updating this blog. Lots of plans to do that, but then real life, and more precisely real work keep taking up most of my time. So for the rest of the month I plan on a daily update.

I've also cleaned up the overall template and sidebar for the blog. While I feel a bit guilty for not maintaining the blog I feel ...

Copyright Jennifer Brown, all rights reserved. Please attribute when quoting.

The Reincarnation of :Cue Cats in QR Codes

2012-01-08T16:30:00Z

Solving Problems

2012-01-07T16:15:00Z

By Any Other Name

2012-01-06T22:17:00Z

Preparedness Isn't Enough

2011-09-05T06:28:42Z

Beating the Blind Side Odds

2011-08-15T04:11:22Z