Your Word is Your Bond.

Be Proactive.

Respond in a Timely Manner.

These are basic tenets of good business practice, especially when one is a Service Provider.  Just because someone may be getting aid in paying for those services doesn't mean the service should slack. 

When a client requests an invoice to be able to obtain something, and one must order it, when one knows for a fact the reimbursement will be available in a few days maximum, one should anticipate the need to have this software on hand.

These are pet peeves of mine.  And I'm living them with a training provider.  I was expecting a copy of software to be invoiced some time after first week of a one-day a week class. It never was. I spent a week trying to get a response and finally had to walk in the door to get the invoice. One would assume that requested would mean that there would be need to get the software, which should have been ordered when the invoice was requested. 

So, long story short, I should have had this software two weeks ago, and now it's another week until I get it. I'm Not Happy.  I should not have to keep calling and emailing and finally resorting to a third party to get response.

When someone knows others who might consider the services, it means business lost.  In this case, potentially four clients.